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General and Operations Managers

General and Operations managers in business provide workforce planning, financial management and oversite, and general policies and procedures for the business.
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General and Operations managers in business provide workforce planning, financial management and oversite, and general policies and procedures for the business.

General and Operations Managers

11-1021.00

Plan, direct, or coordinate the operations of companies or public and private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Includes owners and managers who head small business establishments whose duties are primarily managerial.
 

Sample of job titles that apply these qualifications:

  • Operations Manager
  • General Manager (GM)
  • Director of Operations
  • Plant Manager
  • Store Manager
  • Facilities Manager
  • Plant Superintendent
  • Vice President of Operations
  • Warehouse Manager
  • Chief Operating Officer (COO)

Technology used by general and Operations managers  include:

  • Customer relationship management CRM software -- Avidian Technologies Prophet; FrontRange Solutions Goldmine software; NetSuite NetCRM; Vanguard Software Vanguard Sales Manager
  • Electronic mail software -- Email software; IBM Lotus Notes; Microsoft Outlook
  • Human resources software -- Personnel scheduling software
  • Office suite software -- Microsoft Office
  • Project management software -- Microsoft Project; Realization Project Flow

Certifications that could support this career choice:

  • American Management Association (AMA)
  • Institute of Certified Professional Managers (ICPM National Association of Counties (NACo)
  • International Public Management Association for Human Resources (IPMA-HR)
  • National League of Cities

Learn More About this "In-demand" Career:

http://online.onetcenter.org/link/summary/11-1021.00


Edited by Carolyn Allen, Managing Editor of Solutions For Green

Publication Date: 9/12/2009
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